Subject to the terms of this policy, we allow returns up to 30 days from the date of purchase. You may return your product for a refund back to the original payment method.
We do not accept returns on items that have been used, washed, or are damaged/missing original packaging.
To return any items, you must first send an email to custserv@hosports.com to receive a Return Merchandise Authorization (RMA) number. We will not accept any returns that do not have an RMA number.
Once you have an RMA number you can return your item(s) to the following address:
Please include the original packing slip or a copy of your original emailed order confirmation as this will serve as your receipt. We recommend all shipments sent back to our fulfillment center are done so via a traceable carrier such as FedEx, UPS, DHL or USPS. You are responsible for all return shipping costs. Shipping is not refundable. HO Sports Company will not be responsible for packages not received if sent via a non-traceable carrier. We do not accept C.O.D. shipments.
All products are inspected upon arrival at our distribution center. If the product is found to be in poor condition, or if any originally included parts or accessories are missing, this may reduce the amount of your refund. Once we receive your item, we will process your refund for the cost of the item(s) and any applicable tax. Refunds are typically processed within 2-3 business days of being received at our facility. It may take 1-2 weeks to see a refund on your account, depending on your credit card company.
If you’ve used a product and are having trouble with it, please visit our Warranty page.